Understanding the linkage between technology features and technostress in telemedicine communication

Information and communication technologies (ICTs) have penetrated all walks of life and brought about new ways of working. Network and communication technology brings organizations financial and managerial benefit by connecting virtually separated participants to work together, however, it also increases stress level of individual users. Technostress, one particular stress due to ICT, has not been well studied, especially with IT artifact examined together with. The objective of this research is to explain the relationship between telemedicine communication technology characteristic and technostress. Based on previous literatures, we propose a model that articulates the technology characteristic to telemedicine communication and assess the relationship with stressors of users. The authors believe that the current study will enrich the knowledge by extending the theoretical framework from general ICT to CMC features specifically and revealing the underlying logic in between. The study is also potentially useful to provide practical implications for healthcare practitioners.