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Towards conversational recommendation over multi-type dialogs

  • Zeming Liu
  • , Haifeng Wang
  • , Zheng Yu Niu
  • , Hua Wu
  • , Wanxiang Che*
  • , Ting Liu
  • *Corresponding author for this work
  • Harbin Institute of Technology
  • Baidu Inc

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

We focus on the study of conversational recommendation in the context of multi-type dialogs, where the bots can proactively and naturally lead a conversation from a non-recommendation dialog (e.g., QA) to a recommendation dialog, taking into account user's interests and feedback. To facilitate the study of this task, we create a human-to-human Chinese dialog dataset DuRecDial (about 10k dialogs, 156k utterances), which contains multiple sequential dialogs for every pair of a recommendation seeker (user) and a recommender (bot). In each dialog, the recommender proactively leads a multi-type dialog to approach recommendation targets and then makes multiple recommendations with rich interaction behavior. This dataset allows us to systematically investigate different parts of the overall problem, e.g., how to naturally lead a dialog, how to interact with users for recommendation. Finally we establish baseline results on DuRecDial for future studies.

Original languageEnglish
Title of host publicationACL 2020 - 58th Annual Meeting of the Association for Computational Linguistics, Proceedings of the Conference
PublisherAssociation for Computational Linguistics (ACL)
Pages1036-1049
Number of pages14
ISBN (Electronic)9781952148255
StatePublished - 2020
Event58th Annual Meeting of the Association for Computational Linguistics, ACL 2020 - Virtual, Online, United States
Duration: 5 Jul 202010 Jul 2020

Publication series

NameProceedings of the Annual Meeting of the Association for Computational Linguistics
ISSN (Print)0736-587X

Conference

Conference58th Annual Meeting of the Association for Computational Linguistics, ACL 2020
Country/TerritoryUnited States
CityVirtual, Online
Period5/07/2010/07/20

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