TY - GEN
T1 - The construction of service quality assessment system in G2B E-Government market
T2 - 2nd International Conference on Logistics, Informatics and Service Science, LISS 2012
AU - Wang, Xuan
AU - Men, Zirui
AU - Ge, Hong
AU - Feng, Yuqiang
PY - 2013
Y1 - 2013
N2 - Taking the Chinese G2B E-Government market as the angle of view, in order to help governmence manage service behavior better and improve service quality, paper constructs the e-service quality assessment system through using case study of the tax control system in a province of China. Based on the actual service modeling, the G2B E-Government on-line service quality assessment system contains six factors, which affect the result from web site design, website content, website performance and interaction four aspects. This system becomes a framework of e-service quality assessment based on previous research and deriving from practice, which is more realistic adjusting to the characteristic of Chinese G2B e-government market.
AB - Taking the Chinese G2B E-Government market as the angle of view, in order to help governmence manage service behavior better and improve service quality, paper constructs the e-service quality assessment system through using case study of the tax control system in a province of China. Based on the actual service modeling, the G2B E-Government on-line service quality assessment system contains six factors, which affect the result from web site design, website content, website performance and interaction four aspects. This system becomes a framework of e-service quality assessment based on previous research and deriving from practice, which is more realistic adjusting to the characteristic of Chinese G2B e-government market.
KW - E-service quality
KW - G2B e-government
KW - Service quality assessment
UR - https://www.scopus.com/pages/publications/84883108656
U2 - 10.1007/978-3-642-32054-5_100
DO - 10.1007/978-3-642-32054-5_100
M3 - 会议稿件
AN - SCOPUS:84883108656
SN - 9783642320538
T3 - LISS 2012 - Proceedings of 2nd International Conference on Logistics, Informatics and Service Science
SP - 717
EP - 722
BT - LISS 2012 - Proceedings of 2nd International Conference on Logistics, Informatics and Service Science
Y2 - 12 July 2012 through 15 July 2012
ER -