TY - GEN
T1 - SupportPlay
T2 - 34th ACM Web Conference, WWW Companion 2025
AU - Tu, Geng
AU - Wang, Bingbing
AU - Cambria, Erik
AU - Li, Wenjie
AU - Xu, Ruifeng
N1 - Publisher Copyright:
© 2025 Copyright held by the owner/author(s). Publication rights licensed to ACM.
PY - 2025/5/23
Y1 - 2025/5/23
N2 - In this demo, we present SupportPlay, a multi-agent role-playing system for emotional support conversation (ESC) that addresses the limitations of existing methods in providing personalized, sustained, and multimodal support. SupportPlay generates potential seeker profiles from existing ESC datasets and employs GPT-powered agents to play various seeker roles, enabling the supporter to learn personalized memories for each seeker. Subsequently, the supporter can induce general memory from these memories for real user interactions while learning the user's personalized memory in a similar manner. Through continuous memory management-including retrieval, storage, reflection, and forgetting-SupportPlay delivers tailored emotional support across interactions. By integrating text, speech, and video, SupportPlay creates immersive emotional support experiences.
AB - In this demo, we present SupportPlay, a multi-agent role-playing system for emotional support conversation (ESC) that addresses the limitations of existing methods in providing personalized, sustained, and multimodal support. SupportPlay generates potential seeker profiles from existing ESC datasets and employs GPT-powered agents to play various seeker roles, enabling the supporter to learn personalized memories for each seeker. Subsequently, the supporter can induce general memory from these memories for real user interactions while learning the user's personalized memory in a similar manner. Through continuous memory management-including retrieval, storage, reflection, and forgetting-SupportPlay delivers tailored emotional support across interactions. By integrating text, speech, and video, SupportPlay creates immersive emotional support experiences.
KW - Emotional support conversation
KW - memory management
KW - multimodal generation
KW - personalized memories
UR - https://www.scopus.com/pages/publications/105009226788
U2 - 10.1145/3701716.3715200
DO - 10.1145/3701716.3715200
M3 - 会议稿件
AN - SCOPUS:105009226788
T3 - WWW Companion 2025 - Companion Proceedings of the ACM Web Conference 2025
SP - 2915
EP - 2918
BT - WWW Companion 2025 - Companion Proceedings of the ACM Web Conference 2025
PB - Association for Computing Machinery, Inc
Y2 - 28 April 2025 through 2 May 2025
ER -