Smart e-commerce systems: current status and research challenges

With the ongoing progress in cloud computing, big data analytics (BDA) and other burgeoning technologies, the integration of intelligence and e-commerce systems now makes it possible to build e-commerce systems with enhanced efficiency, reduced transaction costs and smart information-processing patterns. However, despite the fact that smart e-commerce systems (SESs) offer great opportunities to the business field, the development of SESs is still in its infancy. Numerous issues still need to be resolved. To offer a better comprehension of SESs and facilitate future research, this paper first describes the holistic architecture of these systems and analyzes the main enablers underlying the development of SESs in terms of internet of things (IoT), social media, mobile internet, big data analytics and cloud computing. Then, the key challenges and issues pertaining to current SESs are presented, and some possible research directions are also proposed. Finally, the paper presents qualitative and quantitative depictions of SESs from a complex systems perspective, which provides a brand new idea of how to address the current SES issues.