@inproceedings{e833ccde2641450fa663fd150486a159,
title = "Service improvement based on e-banking adoption model",
abstract = "Following the experience economy era coming, in order to retain customers, we must focus on the user experience and so do banking industry. Experience is the core engine of the network financial. In this paper, we study e-banking service improvement with the breakthrough point of user experience. This paper bases on the technology acceptance model and refer to multiple technology acceptance extension model at the same time, to build and verify the electronic bank adoption model. It concluded the factors influencing the adoption of electronic banking services. Then we guide the design of the e-banking based on the theory of service contact and the factors that influencing electronic banking user adoption to improve the user experience, attract new users and improve customer loyalty. So that the electronic banking gains better development in the fierce competition.",
keywords = "E-banking, Service design, Service improvement, Technology acceptance model",
author = "Lu, \{Peng Yu\} and Wu, \{Xiao Xiao\}",
note = "Publisher Copyright: {\textcopyright} 2017 IEEE.; 24th Annual International Conference on Management Science and Engineering, ICMSE 2017 ; Conference date: 17-08-2017 Through 20-08-2017",
year = "2017",
month = jul,
day = "2",
doi = "10.1109/ICMSE.2017.8574399",
language = "英语",
series = "International Conference on Management Science and Engineering - Annual Conference Proceedings",
publisher = "IEEE Computer Society",
pages = "614--622",
editor = "Ma Tao and Shao Zhen and Ji Yuan",
booktitle = "2017 International Conference on Management Science and Engineering - 24th Annual Proceedings, ICMSE 2017",
address = "美国",
}