TY - GEN
T1 - Research on Value Based Heuristics Miner for Product Service System
AU - Zhou, Xuequan
AU - Tan, Yi
AU - Zacharewicz, Gregory
AU - Liu, Yuqi
AU - Tan, Kexin
AU - Chen, David
N1 - Publisher Copyright:
© 2021 IEEE.
PY - 2021
Y1 - 2021
N2 - Manufacturing enterprises integrate products and services, to improve and expand business processes from the perspective of service, so that they can realize the management of the whole life cycle of the product and obtain more benefits. The original process mining algorithm cannot support the establishment of customer-centered service process model, nor can it describe the value creation mechanism of service stakeholders in the service process. To solve this problem, this paper takes the manufacturing product service system as the background, improves the flexible heuristic miner, which can mine customer-oriented service process model from the event log, and extracts the actors and value information of service activities, so as to build the service-oriented process value model. We verify the improved heuristic miner through a case of air conditioner product service system.
AB - Manufacturing enterprises integrate products and services, to improve and expand business processes from the perspective of service, so that they can realize the management of the whole life cycle of the product and obtain more benefits. The original process mining algorithm cannot support the establishment of customer-centered service process model, nor can it describe the value creation mechanism of service stakeholders in the service process. To solve this problem, this paper takes the manufacturing product service system as the background, improves the flexible heuristic miner, which can mine customer-oriented service process model from the event log, and extracts the actors and value information of service activities, so as to build the service-oriented process value model. We verify the improved heuristic miner through a case of air conditioner product service system.
KW - improved heuristic miner
KW - process mining
KW - product service system
KW - service value
UR - https://www.scopus.com/pages/publications/85125191083
U2 - 10.1109/WETICE53228.2021.00028
DO - 10.1109/WETICE53228.2021.00028
M3 - 会议稿件
AN - SCOPUS:85125191083
T3 - Proceedings of the Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises, WETICE
SP - 89
EP - 94
BT - Proceedings - 2021 IEEE 30th International Conference on Enabling Technologies
PB - IEEE Computer Society
T2 - 30th IEEE International Conference on Enabling Technologies: Infrastructure for Collaborative Enterprises, WETICE 2021
Y2 - 27 October 2021 through 29 October 2021
ER -