Skip to main navigation Skip to search Skip to main content

Quantifying customer review by integrating multiple source of knowledge

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The recent emergence of a large volume of customer reviews on e–commerce web sites has raised concerns on the provision of intuitive and comprehensive reputation comparisons of feature dimensions. In this paper, we propose and implement a product reputation mining prototype system. A multiple-knowledge based F–O pair extraction model, which is the center piece of our work, is presented for conducting analyses toward deeper sentence-level comprehension of sentiments in customer reviews. Experimental results demonstrate the effectiveness of the proposed method.

Original languageEnglish
Title of host publicationACM International Conference Proceeding Series
PublisherAssociation for Computing Machinery
Pages6-11
Number of pages6
ISBN (Print)9781450366007
DOIs
StatePublished - 2019
Externally publishedYes
Event11th International Conference on Machine Learning and Computing, ICMLC 2019 - Zhuhai, China
Duration: 22 Feb 201924 Feb 2019

Publication series

NameACM International Conference Proceeding Series
VolumePart F148150

Conference

Conference11th International Conference on Machine Learning and Computing, ICMLC 2019
Country/TerritoryChina
CityZhuhai
Period22/02/1924/02/19

Keywords

  • Feature-opinion extraction
  • Machine learning
  • Reputation mining
  • Sentiment quantification

Fingerprint

Dive into the research topics of 'Quantifying customer review by integrating multiple source of knowledge'. Together they form a unique fingerprint.

Cite this