Abstract
Artificial intelligence (AI) systems are progressively exerting an influence on hotel employees. Drawing on self-determination theory, we proposed a model to explore how human-AI collaboration affects hotel employees' quality of work life and work engagement. To investigate research hypotheses, we analyzed two-wave data from 475 hotel employees who regularly collaborate with AI in their daily tasks. Our findings indicate that human-AI collaboration positively affected work engagement by meeting employees’ basic needs of quality of work life and growth needs of quality of work life. Moreover, we discovered that person-job fit strengthened above relationship. Theoretical and practical implications are discussed to provide additional insights.
| Original language | English |
|---|---|
| Pages (from-to) | 276-283 |
| Number of pages | 8 |
| Journal | Journal of Hospitality and Tourism Management |
| Volume | 62 |
| DOIs | |
| State | Published - Mar 2025 |
| Externally published | Yes |
Keywords
- Basic needs of quality of work life
- Growth needs of quality of work life
- Human-AI collaboration
- Person-job fit
- Work engagement
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