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How price affect online purchase behavior in online healthcare consulting? perceived quality as a mediator

  • Jianwei Liu*
  • , Qiang Ye
  • *Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Price has a major influence on online health consulting purchases; however, healthcare customers regard perceived quality based on the exposed information about physicians’ abilities as an important basis for decision-making. This research examined the influencing mechanism of price on purchase behavior in the e-health context using a data set of 1,785 physicians from one largest online healthcare consulting platform. The results show that perceived quality has an incomplete mediating effect on the impact of price on purchase behavior. It means that the online healthcare counseling price not only has a direct positive effect but also indirect effect mediated by perceived quality on purchase behavior.

Original languageEnglish
Title of host publicationSmart Health - International Conference, ICSH 2015, Revised Selected Papers
EditorsHsinchun Chen, Daniel Dajun Zeng, Xiaolong Zheng, Scott J. Leischow
PublisherSpringer Verlag
Pages196-203
Number of pages8
ISBN (Print)9783319291741
DOIs
StatePublished - 2016
Externally publishedYes
EventInternational Conference for Smart Health, ICSH 2015 - Phoenix, United States
Duration: 17 Nov 201518 Nov 2015

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume9545
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

ConferenceInternational Conference for Smart Health, ICSH 2015
Country/TerritoryUnited States
CityPhoenix
Period17/11/1518/11/15

Keywords

  • Counseling price
  • Mediating effect
  • Online healthcare
  • Perceived quality
  • Purchase behavior

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