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Enhancing E-Participation Through Citizen-to-Citizen Interactions: Evidence from a Government-sponsored Forum in China

  • Harbin Institute of Technology

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Citizen participation is a crucial challenge for government departments, and the potential of citizen-to-citizen (C2C) interactions to enhance government governance remains under-explored. This paper examines the impact of citizens' online social capital in C2C interactions on e-participation behaviour. The findings show that interaction frequency, trust and shared topics in C2C interactions can positively influence citizens' e-participation, with interaction frequency having the most significant impact. This study contributes to the literature on citizen social capital and e-participation and provides guidance for the construction of government e-participation platforms.

Original languageEnglish
Title of host publicationProceedings of the 58th Hawaii International Conference on System Sciences, HICSS 2025
EditorsTung X. Bui
PublisherIEEE Computer Society
Pages2081-2090
Number of pages10
ISBN (Electronic)9780998133188
DOIs
StatePublished - 2025
Event58th Hawaii International Conference on System Sciences, HICSS 2025 - Honolulu, United States
Duration: 7 Jan 202510 Jan 2025

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
ISSN (Print)1530-1605

Conference

Conference58th Hawaii International Conference on System Sciences, HICSS 2025
Country/TerritoryUnited States
CityHonolulu
Period7/01/2510/01/25

Keywords

  • Citizen-to-citizen interactions
  • Civic social capital
  • E-participation

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