@inproceedings{4d00a7f039b34208ba8db33874e2fd75,
title = "E-government satisfaction: A conceptual model",
abstract = "Based on practical experience in our work, we argue that there are two kinds of satisfactions: satisfaction to IT product (product satisfaction) and satisfaction to IT service (service satisfaction). Then grounded in TAM model and TTF theory we develop a conceptual model of e-government satisfaction. Under this model, perceived fit, perceived usefulness and perceived security has a positive effect on product satisfaction and service satisfaction of e-government. Conclusions and Implications for theory and practice as well as limitations and further direction are discussed.",
keywords = "E-government, Perceived fit, Perceived safety, Product satisfaction, Satisfaction, Service satisfaction",
author = "Zhenhua Lu and Yuqiang Feng and Changlin Wang and Runsheng Fang",
year = "2011",
doi = "10.1109/ICM.2011.317",
language = "英语",
isbn = "9780769545226",
series = "Proceedings - 2011 International Conference of Information Technology, Computer Engineering and Management Sciences, ICM 2011",
pages = "298--300",
booktitle = "Proceedings - 2011 International Conference of Information Technology, Computer Engineering and Management Sciences, ICM 2011",
note = "2011 International Conference on Information Technology, Computer Engineering and Management Sciences, ICM 2011 ; Conference date: 24-09-2011 Through 25-09-2011",
}