TY - GEN
T1 - Comprehensive practice on service engineering
T2 - 2010 International Conference on Service Sciences, ICSS 2010
AU - Wang, Zhongjie
AU - Xu, Xiaofei
AU - Chu, Dianhui
AU - Nie, Lanshun
AU - Zang, Tianyi
AU - Liu, Xiaofeng
PY - 2010
Y1 - 2010
N2 - To develop a well-designed curriculum of service engineering is a prerequisite for training students get new skills and ability to design and develop globally effective solutions in a service business environment. As service engineering is an application-oriented discipline, sufficient practice is extremely important. In this paper, we show an experimental solution of a course "comprehensive practice on service engineering" which has been explored for three years in Harbin Institute of Technology. Its objective, process, execution program, and detailed design of each phase, are elaborately presented. Lessons learned from the explorations and future improvement on this solution, are briefly discussed.
AB - To develop a well-designed curriculum of service engineering is a prerequisite for training students get new skills and ability to design and develop globally effective solutions in a service business environment. As service engineering is an application-oriented discipline, sufficient practice is extremely important. In this paper, we show an experimental solution of a course "comprehensive practice on service engineering" which has been explored for three years in Harbin Institute of Technology. Its objective, process, execution program, and detailed design of each phase, are elaborately presented. Lessons learned from the explorations and future improvement on this solution, are briefly discussed.
KW - Comprehensive practice
KW - Continuous improvement
KW - Course design
KW - Exuecution program
KW - Service engineering
UR - https://www.scopus.com/pages/publications/77954922963
U2 - 10.1109/ICSS.2010.15
DO - 10.1109/ICSS.2010.15
M3 - 会议稿件
AN - SCOPUS:77954922963
SN - 9780769540177
T3 - Proceedings - 2010 International Conference on Service Science, ICSS 2010
SP - 17
EP - 21
BT - Proceedings - 2010 International Conference on Service Science, ICSS 2010
Y2 - 12 May 2010 through 14 May 2010
ER -