Application of Quality of Experience in Networked Services: Review, Trend & Perspectives

Asif Ali Laghari; Hui He; Muhammad Shafiq; Asiya Khan

doi:10.1007/s11213-018-9471-x

Application of Quality of Experience in Networked Services: Review, Trend & Perspectives

Asif Ali Laghari
, Hui He^*
, Muhammad Shafiq
, Asiya Khan

^*Corresponding author for this work

School of Computer Science and Technology, Harbin Institute of Technology
University of Plymouth

Research output: Contribution to journal › Article › peer-review

29 Scopus citations

Abstract

Over the last decade, there has been an exponential growth of services over the Internet. Services such as online gaming are gaining popularity, whereas, Voice over Internet (VoIP) has been well established. Storage, management and processing of data have moved away from the devices to the cloud. Quality of experience (QoE) defined as the user’s perception of service quality is utilized in different technologies, services and products for improving end user satisfaction and provides quality of service (QoS) according to their demands. In this paper, we describe the utilization of QoE in different technologies, services and products for improving end user satisfaction. Specifically, we present the latest developments in QoE in multimedia services, network management, VoIP, web development, games and cloud computing. Finally, we discuss the current research, solutions and present open issues of future research in QoE.

Original language	English
Pages (from-to)	501-519
Number of pages	19
Journal	Systemic Practice and Action Research
Volume	32
Issue number	5
DOIs	https://doi.org/10.1007/s11213-018-9471-x
State	Published - 1 Oct 2019
Externally published	Yes

Keywords

Cloud computing
Network services
QoE frameworks
Quality of experience (QoE)

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10.1007/s11213-018-9471-x

Cite this

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title = "Application of Quality of Experience in Networked Services: Review, Trend \& Perspectives",

abstract = "Over the last decade, there has been an exponential growth of services over the Internet. Services such as online gaming are gaining popularity, whereas, Voice over Internet (VoIP) has been well established. Storage, management and processing of data have moved away from the devices to the cloud. Quality of experience (QoE) defined as the user{\textquoteright}s perception of service quality is utilized in different technologies, services and products for improving end user satisfaction and provides quality of service (QoS) according to their demands. In this paper, we describe the utilization of QoE in different technologies, services and products for improving end user satisfaction. Specifically, we present the latest developments in QoE in multimedia services, network management, VoIP, web development, games and cloud computing. Finally, we discuss the current research, solutions and present open issues of future research in QoE.",

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note = "Publisher Copyright: {\textcopyright} 2018, Springer Science+Business Media, LLC, part of Springer Nature.",

year = "2019",

month = oct,

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doi = "10.1007/s11213-018-9471-x",

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}

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T2 - Review, Trend & Perspectives

AU - Laghari, Asif Ali

AU - He, Hui

AU - Shafiq, Muhammad

AU - Khan, Asiya

PY - 2019/10/1

Y1 - 2019/10/1

N2 - Over the last decade, there has been an exponential growth of services over the Internet. Services such as online gaming are gaining popularity, whereas, Voice over Internet (VoIP) has been well established. Storage, management and processing of data have moved away from the devices to the cloud. Quality of experience (QoE) defined as the user’s perception of service quality is utilized in different technologies, services and products for improving end user satisfaction and provides quality of service (QoS) according to their demands. In this paper, we describe the utilization of QoE in different technologies, services and products for improving end user satisfaction. Specifically, we present the latest developments in QoE in multimedia services, network management, VoIP, web development, games and cloud computing. Finally, we discuss the current research, solutions and present open issues of future research in QoE.

AB - Over the last decade, there has been an exponential growth of services over the Internet. Services such as online gaming are gaining popularity, whereas, Voice over Internet (VoIP) has been well established. Storage, management and processing of data have moved away from the devices to the cloud. Quality of experience (QoE) defined as the user’s perception of service quality is utilized in different technologies, services and products for improving end user satisfaction and provides quality of service (QoS) according to their demands. In this paper, we describe the utilization of QoE in different technologies, services and products for improving end user satisfaction. Specifically, we present the latest developments in QoE in multimedia services, network management, VoIP, web development, games and cloud computing. Finally, we discuss the current research, solutions and present open issues of future research in QoE.

KW - Cloud computing

KW - Network services

KW - QoE frameworks

KW - Quality of experience (QoE)

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U2 - 10.1007/s11213-018-9471-x

DO - 10.1007/s11213-018-9471-x

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Application of Quality of Experience in Networked Services: Review, Trend & Perspectives

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Keywords

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