@inproceedings{410710ccb408462e952223e1e4a2e0d4,
title = "Adopting a Robot with Empathy? User Perceptions and Expectations of Emotional Intelligence in Social Robots",
abstract = "A robot with emotional intelligence might detect frustration in a user's tone and respond with supportive or motivational language, fostering trust and emotional bonds. This study explores users' expectations of emotional intelligence in social robots. Using the Wukong robot and the Hume.AI platform, we conducted a study with surveys and contextual interactions. Data were collected from 30 participants in the US and China. The preliminary findings indicate that emotional in-telligence in robots plays a critical role in meeting both functional and emotional needs, shaping expectations, and fostering trust. However, the expectations of users towards enhanced emotional intelligence are diversified.",
keywords = "Emotional Intelligence, Social Robots, Trust Building, User Expectations",
author = "Zaiqiao Ye and Yuxuan Wang and Chuisong Chen and Peiyao Cheng",
note = "Publisher Copyright: {\textcopyright} 2025 IEEE.; 20th Annual ACM/IEEE International Conference on Human-Robot Interaction, HRI 2025 ; Conference date: 04-03-2025 Through 06-03-2025",
year = "2025",
doi = "10.1109/HRI61500.2025.10974133",
language = "英语",
series = "ACM/IEEE International Conference on Human-Robot Interaction",
publisher = "IEEE Computer Society",
pages = "1737--1740",
booktitle = "HRI 2025 - Proceedings of the 2025 ACM/IEEE International Conference on Human-Robot Interaction",
address = "美国",
}